Plan Details Reference
Plan Tiers
| Plan | Description |
|---|---|
| Starter | Entry-level plan for small senders getting started |
| Starter Plus | Increased sends and contacts volume |
| Professional | Higher limits for growing businesses |
| Enterprise | Custom volume and pricing for high-volume senders |
| Enterprise Large List | For accounts with very large contact databases |
For current pricing and volume limits for each plan, contact support@emailelement.com or visit the Plans tab in Account.
Billing Cycle
- Billing is recurring based on the plan's billing interval
- The billing period start and end dates are shown in the Usage Report tab
- Plan upgrades take effect at the next billing cycle
- If usage exceeds the current plan during a cycle, automatic tier escalation applies
Usage Tracking
| Metric | Description | Limit |
|---|---|---|
| Sends | Total emails sent during the billing period | Per plan |
| Contacts | Total contacts stored across all Contact Lists | Per plan |
| Suppressions | Total suppression records | Unlimited |
| Proxies | Dedicated proxies per account | Unlimited |
Automatic Tier Escalation
If your sends or contacts exceed the current plan's volume during a billing period:
- The system automatically upgrades to the next tier that covers your usage
- The charge is calculated at the higher tier's rate
- This appears on your next invoice
- The plan resets at the start of the next billing cycle
Managing Payment
- Navigate to Account > Billing tab
- View or update the payment card on file
- Payment is processed automatically at the end of each billing cycle
Invoices
- Navigate to Account > Transactions tab
- View all past transactions with date, plan, and amount
- Click on a transaction to download a PDF invoice
- Invoices include: billing period, plan tier, usage details, and charges