Report A Bug

Bug reports go to support@emailelement.com. What gets one fixed quickly is the steps to reproduce it, what you expected, what happened instead, and the exact error, so this page is how to put that together.

Instructions

1. Bug reports go by email to support@emailelement.com.
2. Describe the problem clearly.
3. Write the email with this structure:
   1. Subject line — Use the format: [Bug Report] <brief summary of the issue> (e.g., [Bug Report] Scheduled email fails to send when using SendGrid integration).
   2. Steps to reproduce — The exact steps you took before it happened, including the pages you were on and the buttons you clicked.
   3. Expected behavior — What you expected to happen.
   4. Actual behavior — What actually happened, including any error messages displayed.
   5. Browser and environment — Your browser and version, for example Chrome 124, your operating system, and whether you have any browser extensions that might interfere.
   6. Screenshots or screen recordings — Attach screenshots of the error or unexpected behavior if possible. Highlight the relevant area.
   7. Account context — Your account name, and the Brand, Send Integration or Scheduled Email involved if one is.
4. Ask Eli to help you draft the email if you would rather not write it from scratch.
5. Support usually replies within one business day.

Related pages

• Bug Report Guide — Send your bug report to support@emailelement.com using the template below