Delivery Events
Delivery Events is the log of what happened to every email: submitted, sent, bounced, failed, opened, clicked. It opens on the last 15 minutes, and you widen the period and filter by column to find one campaign, one event type or one address.
Instructions
- Navigate to Delivery Events. The default view shows the last 15 minutes; expand the range with the Choose a period dropdown (Last 1 Hour, 4 Hours, 24 Hours, 7 Days, or a custom range).
- Each event row shows: Run Id, Scheduled Email (name and ID), Email Address, Event Type (Submitted, Sent, HardBounced, SoftBounced, Failed, etc.), Message, and Created On timestamp.
- Click any event row for full details: Email Content, ESP, Sender Domain, and Trigger info (if the send was triggered).
- Filter by column (Scheduled Email, Event Type, Email Address, etc.) to narrow results. Example: filter by a specific Scheduled Email plus HardBounced to see all hard bounces for that campaign.
- From the Dashboard: expand a Scheduled Email card > click the count next to Soft Bounced, Hard Bounced, or Failed to jump directly to pre-filtered Delivery Events.
Related pages
- Delivery Events Walkthrough — every step with screenshots, covering Step 1: Access Delivery Events, Step 2: Adjust the Time Period, Step 3: Read Event Data
- Event Types Reference — These events originate from EmailElement's own processing before or instead of reaching the ESP
- Bounce Rules — how a bounce is classified and what it suppresses