Creating an Account Walkthrough

Signing in

The sign-in page takes the email address you signed up with and your password.

Creating an Account 01 Log In

Remember me keeps you signed in on that browser. The two links below it are Forgot Password? and, for a new account, Create account.

Create account opens a four-step form. Step 1 collects your details.

Creating an Account 02 Sign Up Step 1

Field	Notes
Email, Confirm Email	The address becomes your username
Password, Confirm Password	Needs uppercase and lowercase, a number, a special character, and at least 8 characters. The rules are listed under the field and tick off as you type
First Name, Last Name
Organization Name	The company the account belongs to
Phone Number
Terms and Conditions	Readable in the panel, and you tick to agree
SMS messages	A separate tick, and optional

The three remaining steps are:

Step 2 — address, country, city, state and time zone. The time zone is the one every date in the product is shown in afterwards.
Step 3 — choosing a billing plan.
Step 4 — the payment card.

Finishing sends a confirmation email. The account is not usable until you follow the link in it.

Forgot Password? on the sign-in page asks for the email you sign in with.

Creating an Account 03 Forgot Password

It sends a link that opens a page where you set a new password. The new password has the same rules as at sign-up.

Message	What it means	What to do
User was not found	No account exists for that address	Check for a typo in the address
Password did not match	The account exists and the password is wrong	Use Forgot Password?

The two are deliberately different, so the message tells you which of the two to fix.