Request A Feature

Feature requests go to support@emailelement.com. Tell us what you want the platform to do, why you need it, and how you work around it today, and this page is how to lay that out.

Instructions

1. Thank the user for their feedback and let them know that feature requests are submitted via email to support@emailelement.com.
2. Ask the user to describe the feature they would like. If they have already described it, summarize what you understand and confirm.
3. Guide them to compose an email with the following structure:
   1. Subject line — Use the format: [Feature Request] <brief summary of the feature> (e.g., [Feature Request] Add A/B testing for subject lines).
   2. Feature description — A clear explanation of what they want the platform to do.
   3. Use case — Why they need this feature and how it would improve their workflow.
   4. Current workaround — How they currently handle this without the feature (if applicable).
   5. Priority — How important this is to their operations (nice-to-have, important, or critical).
4. Offer to help them draft the email body based on the information they have shared in the conversation.
5. Let them know that the product team reviews all feature requests and may follow up for more details.

Related pages

• Feature Request Guide — Send your feature request to support@emailelement.com using the template below