
SendX
To set up a SendX Send Integration, the following are required:
- A Sending Domain setup and configured with all required records.
- A “Sender” added to use as the “From Name” field in EmailElement
- API Key
- Webhook setup for bulk sending
- Transactional Email Add On, with Transactional Email webhook (requires SendX help to set up)
Add a Sender
- Go to Settings and select the “Senders” tab
- Click “Add Sender” and follow the prompts. This Sender name and email will be what you need to add to the “From Name” and “From Email” fields for the Sender Domain you're using in EmailElement.

Get API Key
- From the Settings, go to API & Webhooks
- In the API tab, there'll be a “Team API Key” already generated, but you can use the button to generate a new one. Copy this key and have it ready for setup in EmailElement.

Create Webhook for Bulk Sending
- Switch over to the Webhook tab and click “Add Webhook”
- Enter the URL: https://deliverywebhook.emailelement.com/api/event/sendx
- Enable Unsubscribed, Bounced, Marked Spam, and save the webhook.

Add the Transactional Email Add-On
- Go to the Addons from Settings
- Find the Transactional Email Add-On and click the button to Enable it.

Set Up SendX in EmailElement
- Go to Send Integrations and click Create Send Integration.
- Choose the integration type, pick SendX from the list, and click Next.
- Enter a name for the integration.
- Select one or more sender domains. A validated domain carries a green tick and is ready to send from.
- Enter the API key you copied.
- Custom Headers are optional, and go on every email this integration sends.
- Click Create.
Test the Integration
- Click Run Test on the integration.
- The result is reported for each sender domain on it.
- One domain succeeding is enough for the integration to go active.
Troubleshooting
| Issue | Solution |
|---|---|
| Authentication failed | Check the credentials are correct and still active in SendX. |
| Domain not verified | The sender domain has to be verified in EmailElement and in SendX. Check its SPF and DKIM records. |
| Run Test fails for one domain | That domain is not set up in SendX. Check it there, and check its DNS records. |
| Nothing recorded in Delivery Events | The webhook is not reaching us. Check the webhook steps above were completed. |