Contact Import Troubleshooting
Common Import Issues
| Issue | Cause | Solution |
|---|---|---|
| "No email column found" | Header missing or misspelled | Ensure CSV/Excel has a column header containing "email" |
| Low processed count | Duplicates or invalid addresses | Duplicates are auto-filtered; check for formatting issues |
| Encoding errors | Non-UTF-8 characters | Re-save file as UTF-8 CSV |
| Missing data after import | Column not mapped | Check column mapping during import |
| File not accepted | Wrong format | Use CSV, Excel (.xlsx), or Text (.txt) only |
Tips for Successful Imports
- Clean data before upload: remove empty rows, fix formatting
- Use consistent date formats (YYYY-MM-DD recommended)
- Verify email column has valid email format
- Map all desired columns during import (unmapped columns are skipped)
- Check Record Count on list after import to confirm