Bug Report Guide

Email Template

Send your bug report to support@emailelement.com using the template below.

Subject: [Bug Report] <brief summary>

Hi EmailElement Support,

I'd like to report an issue I encountered on the platform.

**What happened:**
<Describe the problem in 1-2 sentences>

**Steps to reproduce:**
1. <First step>
2. <Second step>
3. <Continue until the issue occurs>

**Expected behavior:**
<What you expected to happen>

**Actual behavior:**
<What actually happened, including any error messages>

**Browser & environment:**
- Browser: <e.g., Chrome 124, Firefox 128>
- OS: <e.g., Windows 11, macOS Sonoma>
- Extensions: <list any browser extensions, or "None">

**Account details:**
- Account name: <your account name>
- Affected feature: <e.g., Brand name, Send Integration, Campaign name>

**Attachments:**
<Attach screenshots or screen recordings if available>

Thank you,
<Your name>

Tips for Effective Bug Reports

• Be specific — "The page crashes" is less helpful than "Clicking Save on the Edit Brand page returns a 500 error and the brand changes are not saved."
• Include error messages — Copy the exact text of any error messages or toast notifications you see.
• Note the timing — Mention when the issue started (e.g., "This started happening after I updated my Send Integration credentials on April 5th").
• Check if it repeats — Try reproducing the issue in a different browser or incognito window and note the results.
• One issue per report — If you have multiple bugs, send separate emails so each can be tracked independently.

Example Bug Report

Subject: [Bug Report] Contact list import fails with CSV files over 50,000 rows

Hi EmailElement Support,

I'd like to report an issue I encountered on the platform.

What happened:
Importing a CSV file with 75,000 contacts fails silently — the progress bar reaches 100% but no contacts appear in the list.

Steps to reproduce:
1. Navigate to Contact Lists
2. Click Create Contact List, name it "April Campaign"
3. Click Browse and select a CSV file with 75,000 rows
4. Map the Email column to the Email field
5. Click Import
6. Progress bar completes but the contact count shows 0

Expected behavior:
All 75,000 contacts should be imported and visible in the contact list.

Actual behavior:
The progress bar reaches 100%, a success toast appears, but the contact list shows 0 contacts. Refreshing the page does not help.

Browser & environment:
- Browser: Chrome 124.0.6367.91
- OS: Windows 11
- Extensions: None (tested in incognito)

Account details:
- Account name: Acme Marketing
- Affected feature: Contact Lists > "April Campaign"

Thank you,
Jane Smith