Contact History Walkthrough

Overview

Contact History provides a complete view of a single contact's data, list membership, and engagement activity across all campaigns.

Step 1: Search for a Contact

1. Navigate to Contact History from the sidebar

   

2. Enter the contact's email address in the search field

   

   

3. Click Search

   

4. If the contact exists in any Contact List, their profile loads

Step 2: View Contact Attributes

1. The Contact Attributes section displays all stored field values:

   

   • Standard fields: Email, First Name, Last Name, Phone, Address, City, State, Zip, Country
   • Custom fields: any additional fields defined on the Contact Lists this contact belongs to

2. If the contact exists in multiple lists, attributes from all lists are aggregated

3. This data reflects the most recent values (updated by imports, API calls, or form submissions)

Step 3: View List Membership

Contact Lists

• Shows every Contact List the contact belongs to

  

• Includes lists the contact was added to via:

  • CSV import
  • Contact API
  • Triggered Sequence actions
  • Form submissions

• Each entry shows the list name and the date the contact was added

Suppression Lists

• Shows every Suppression List the contact appears on

  

• Includes the suppression reason (hard bounce, complaint, manual addition, etc.)

• A contact on a suppression list will not receive emails from campaigns using that list

Unsubscribes

• Shows brand-level unsubscribe records

  

• Includes the date of unsubscribe and the method (link click, manual, etc.)

• Unsubscribed contacts are automatically suppressed from future sends for that brand

Step 4: View Engagement Data

Delivery Status

• A chronological list of all emails sent to this contact

  

• Each entry shows:

  • Scheduled Email name
  • Event Type (Sent, HardBounced, SoftBounced, Failed, Suppressed, etc.)
  • Timestamp
  • Send Integration and ESP used

• Use this to see if a specific campaign reached the contact

Clicks

• All link clicks by this contact across all campaigns

  

• Each entry shows:

  • URL clicked
  • Timestamp of the click
  • Email Content the link was in

• Multiple clicks on the same link appear as separate entries

Opens

• All email opens recorded for this contact

  

• Each entry shows:

  • Timestamp of the open
  • Email Content opened
  • Client info (IP address, user agent when available)

• Note: opens rely on tracking pixel loading; some email clients block this

Common Use Cases

• Delivery troubleshooting: Search for a contact who reports not receiving emails > check Delivery Status for bounces or suppressions
• Compliance verification: Confirm a contact is on the correct suppression lists after an unsubscribe request
• Engagement analysis: Review a high-value contact's open and click history to understand their interests
• Data verification: Confirm that API or import operations correctly updated a contact's attributes
• List audit: Check which Contact Lists a contact belongs to and when they were added